Air New Zealand lost my luggage in Brisbane and ruined my dream holiday that
took two years of saving and planning for.
I booked a ticket with Air New Zealand for a flight on September 7, 2004. I
traveled with two pieces of luggage, one a roll-on 51-liter knapsack type
and the other a black 1127 Transit Case made by Underwater Kinetics,
dimensions being 27.0 x 18.1 x 10.9 inches also with a DAN Sticker on the
side.
I checked my luggage upon arrival at Pearson Airport with the understanding
that I would not have to retrieve it until Brisbane.
Upon my arrival at Los Angeles Air Port, I went to the Air Canada counter to
inquire about my luggage.
The person behind the counter stated that Air Canada should have the luggage
with them awaiting transfer to my air new Zealand flight.
Again, I trusted both airlines to have the luggage and to transfer it
safely.
After arriving in Auckland, New Zealand, there was a four-hour overlay and
the same plane was refueled and we continued on to Brisbane.
When I got to Brisbane, Security did not allow me to retrieve my luggage.
Instead, they informed me that I could ask at the Air New Zealand counter
upstairs for them to retrieve and transfer it for me.
I went to the Air New Zealand counter and I was assured by the clerk that
radioed down to the baggage handlers working on the baggage carrousel that
both pieces of luggage were identified and located, and they would be
transferred to the Air Niugini flight to Port Moresby, my final destination.
During all this time I never physically saw my luggage, believing all was
well.
After landing in Port Moresby, to my shock and horror, I learned that only
one piece of my luggage containing my clothing had arrived and other the
largest and most essential containing my diving was equipment is missing.
I immediately filed a lost luggage report with Luggage Personnel at Port
Moresby.
He told me he would look for it and needed my itinerary. However, I later
learned the search was suspended the very same day. It is still suspended to
this day. In spite of, my travel agent repeatedly asking for it to be
reopened.
This may just be another case of lost luggage to you however; it is a
devastating loss of equipment that was crucial to fulfilling my trip
requirement. A trip I saved and planned for two years.
As a result, I was unable to do what I came and paid to do, which was to
dive.
I spent 10 days on a boat with 18 other people who all got their luggage. I
physically became ill from the stress and worry of my luggage being lost or
perhaps even stolen.
I trusted the airlines concerned to carry me and my luggage to my point of
destination.
It is a mystery to me that my small piece of luggage arrived but not the
largest and most important piece.
I want to be reimbursed and compensated for my total cost of airfare and
loss of underwater kinetics 1127 transit case and all of its contents that
was entrusted to you Air New Zealand Air Niugini.
"dont fly air new zealand they loose luggage in Brisbane australia"
Post by dont fly air new zealand they loose luggage in Brisbane australiaWell the Air quatus personnel at counter said he would call the for the
transfer he had the tickets and the description of the luggage only one of
two arrived in Png.
Every were i go i tell the story and i ask people the same thing: would fly
Air New Zealand they were so insensitive especially in Australia and new
Zealand.
i tell people to fly air Korea, Singapore, Cathay Pacific there the best.
Have you hear the story told by an Air New Zealand cabin worker the gist of
Passenger waiting for a air craft from air Singapore but it did not arrive
due to engine problem the replacement was Air New Zealand because of the
Alliance. Well the Passenger Saw the plane and started to boohoos the Air
New
Zealand they said the plane are like riding a plane ten years behind the
time. no word on whether there luggage arrived safely or at all with the
passengers!